Frequently Asked Questions


How long will it take to receive my order?

Once shipped, you should receive your order within a standard delivery timeframe, or an express timeframe if you select the express shipping option. You will receive an email with tracking information once the order ships if applicable. If you opted in to our VIP text club, you will receive shipping notifications via SMS. Text and data rates may apply. You may opt out at any time.

How do I return my order if I’m not satisfied?

We firmly believe that Hope Health offers the highest-quality products on the market today. That’s why we offer a 30-day satisfaction guarantee on certain products from ShopHope.com. For complete details regarding returns, please review our Return Policy

Where are these products made?

Our vitamins, supplements, and skincare are proudly manufactured in the USA with domestic & imported ingredients. Other products such as our KN95 masks are manufactured in China.

Can I make changes to my subscription?

Certainly. You can easily add or remove products in your upcoming shipment and change the frequency of your subscription directly in your Customer Portal. Your Customer Portal can be accessed by clicking the unique Customer Portal link sent to you in your Subscription Activation email.

Can I cancel my subscription at any time?

Yes. At some point, you may need to cancel your subscription, even temporarily. You can easily cancel your subscription through the Customer Portal. You can access your Customer Portal by clicking the unique Customer Portal link sent to you in your Subscription Activation email.

How do I manage my subscription?

You can manage your subscription through the Customer Portal. You can access your Customer Portal by clicking the unique Customer Portal link sent to you in your Subscription Activation email.

What payment methods do you accept?

We accept all major credit cards as well as PayPal. 

When will my card be charged?

Your card will be charged as soon as you place your order.

How does my order impact the environment?

We’re proud that our essential vitamins are powered by plants and we believe that it’s our duty to pay it forward by creating biodiversity and helping reforestation efforts around the world. That’s why we’ve partnered with One Tree Planted. Every time you place an order with us, One Tree Planted will plant a new tree. That means when you subscribe to one of our products, you’re planting 12 trees each year!